Yoga East Terms of Use: Policies for Registration, Returns and Refunds, and Privacy

Attention Students!
Class cards, Groupons and Living Socials have expiration dates and must be used by the expiration date.
We do not grant extensions, credit or refunds for missed or unused classes.
Like any form of fitness, the most benefits of yoga are obtained by regular class attendance.
5 class card 2 months - 10 class cards of all kinds 4 months - 20 class card 6 months.

A $50 fee will be charged for returned checks.
Yoga East Policy for Payment and Registration
No refunds, credits or exchanges will be given. Make sure you can use your class option before you make your purchase. We will not give refunds, partial refunds, credits or exchanges for classes you have missed.  

No extensions or pauses.  We do not give extensions or pauses for any reason, including vacation pauses, except in cases of medical or family emergency. Students with serious medical conditions attend yoga classes every day. There are very few medical reasons to stop attending classes. In the event you are transferred out of town by your employer, we will refund the unused portion of your membership or class card. 

Reservations for classes and workshops are only made by payment in advance.  You can register online or register in person at one of the studios prior to the event. We do not guarantee a spot will be available for drop-in students. Do not phone the studio and ask to be put on "the list". We only keep a roster of students who have paid to register.

Class cards and passes may not be shared. Each student must have an individual class card or membership.  You may not allow others to use classes on your card or membership.


Be on time to class. Come early if you need to register, redeem a voucher or gift card or change clothes, or if traffic is heavy.  Teachers set their own policy on locking doors when class begins and admitting latecomers.  It is not helpful to phone the studio if you are caught in traffic. Our teachers are busy registering students or preparing for class. 
Use of Vouchers
Groupon, Living Social and Amazon Local - Terms of Use
These special offers are only for new students and cannot be repeated.  Only one voucher per customer.

We enforce the expiration dates.
We will not grant extensions for any reason. If you are late in redeeming we will honor the value you paid for the voucher toward a class option of greater value.

We follow the refund policy of the voucher sponsor. In most cases, you must go back to the website where you purchased the voucher for a refund.  Yoga East will not give you a refund for the voucher. Read the voucher for the refund policy or return to the website where you purchased it.

Your 10 classes expire 4 months from date of redemption. We will not give extensions. Use all your classes before the expiration date!
Workshops and Trainings - Terms of Use
No refunds, credits or exchanges will be given. Make sure you can use attend all the sessions before you make your purchase. We will not give refunds, partial refunds, credits or exchanges for sessions you miss. Find someone to take your spot if you have to cancel. If an emergency requires your cancellation, we will refund your tuition deducting a $25 administrative fee. 

Your spot can only be reserved by payment. Registration is only accepted with payment online or at one of the studios prior to the event. We do not guarantee a spot will be available for drop-in students. Do not ask one of the teachers to put you on "the list". We only keep a roster of students who have paid to register.

Be early to the class! The studio opens 30 minutes before start time so you can register, set up your props or change clothes. Arriving late is disrespectful to the teacher and the other students who arrived on time. Plan your route and check traffic.
Sales of Merchandise Policy
We hope that you love everything you purchase at Yoga East, but if you are not satisfied with an item you purchased from one of our stores, return the item with your sales receipt for a refund.  If you return an item you bought with cash or check we will send you a refund check by mail. If you paid by credit card, bring the same credit card with you to the location where you purchased it for a credit to your credit card account.  You can also choose to receive store credit or studio credit instead of a refund. Store or studio credit can be given at any location, no matter where purchased. Please return the item within a reasonable time, in any case no later than 30 days from date of purchase.
Yoga East Privacy Policy
This privacy policy discloses the privacy practices for Yoga East, Inc. This privacy policy applies solely to information collected by this web site or at Yoga East studios from your registration form. It will notify you of the following:

www.yogeast.org is our website. It collects personally identifiable information from you in order for you to register for classes and be on our email list. We do not use the information for any other purposes and we do not share information.  Yoga East partners with Mindbodyonline for registration, purchases, and payment processing.  Mindbodyonline (MBO) collects credit card information from you, and this information, including your account number, is not saved locally in an identifiable form. No one at Yoga East, including teachers, staff and management have access to your personal financial information such as credit card account numbers.

You may access your own account on MBO and review, correct, change or delete your information. 

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to maintain your account.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

   • See what data we have about you, if any.

   • Change/correct any data we have about you.

   • Have us delete any data we have about you.

   • Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 502-585-9642 or via email on the Contact Us page.